- Inbound Services: is a type of call centre, where calls are made to the call centre by customers and/or prospective customers and this means the call centre does not make the call on the account of a client the types of inbound services offered are: o customer service o invoice support o live chat support - Outbound Services: is the contrary of an inbound call centre. Here call centre agents call customers on the behalf of the clients and try to convert their conversations into sales o

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